Frequently Asked Questions
Everything you need to know about KOKOIST professional gel products.
Are KOKOIST products cruelty-free and vegan?
Yes, we are proud to offer products that are 100% cruelty-free and vegan-friendly, adhering to the highest ethical standards in the beauty industry.
What is the typical shipping time for orders within the USA?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
Do you offer professional discounts for licensed nail technicians?
KOKOIST USA provides exclusive pricing for verified professionals. Please create an account and upload your professional license to apply for a pro account.
What is your return policy for gel products?
Due to the nature of professional cosmetic products, we can only accept returns on unopened and unused items within 14 days of delivery.
How should I store my KOKOIST gel jars to ensure longevity?
Gels should be stored in a cool, dark place away from direct sunlight and UV/LED lamps to prevent accidental curing and maintain consistency.
Are KOKOIST gels HEMA-free?
While many of our products are formulated to be low-irritant, we recommend checking the specific ingredient list on each product page for detailed HEMA information.